DELIVERY POLICY
We offer island wide delivery service within Singapore, with exception to the following locations:
Airport, Tuas & Gul Circle, Penjuru, Jurong Island, Army Camps, Police Camps, Airline Road & Alps Ave, hospitals and medical centres.
We strive to deliver at the utmost pristine condition for fresh flowers arrangement, however please do understand flowers are perishable and therefore, may be affected by both indoor and outdoor environmental factors.
- DELIVERY HOURS
Deliveries will be made between 10am-6pm, Monday - Saturday. As we engage external courier, please understand that there are no specific timeslot.
We are closed on Sundays.
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- DELIVERY FEES
*Standard Delivery Fee: $15
Specific Timing Delivery: $25 (2 hours timeslot)
*There is additional $10 surcharge on top of standard delivery fees on :
- Deliveries between 6pm to 10pm
- Public Holidays
- Eve of Public Holidays
- All Peak Periods such as CNY and V-day period
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- REDELIVERY FEE
A $15 redelivery fee will be charged if the initial delivery is unsuccessful. Definition of unsuccessful delivery:
- The recipient is uncontactable or unavailable for more than 15 minutes, with no prior special instructions or designated safe location.
- The delivery address provided is incorrect or invalid.
In the event of an unsuccessful delivery, we will notify you via email or WhatsApp. The order will be redelivered after the fee is paid, based on the next available delivery date and time.